How do I request a refund?

Refund policy in short:

• Subscriptions — if you haven't used Premium features after the charge, we refund the unused period.
• One-time purchases — covered by our satisfaction window; if Premium genuinely doesn't work for you, contact us.
• Double charges / failed activations — always refunded.

How to request one:

1. Email hello@magictrip.my with the subject Refund Request.
2. Include: the email address on your account, the transaction ID (it's on your Stripe receipt), and the reason.
3. We review and reply within 2 business days.

What happens next:

• Approved refunds go back to the original card via Stripe — typically 5-10 business days to appear, depending on your bank.
• Premium access is removed once the refund is processed.