How do I contact support?

Pick the channel that fits your problem:

• Email — hello@magictrip.my — the fastest for anything account- or payment-related (billing, refunds, login problems, account deletion). Expect a reply within 1-2 business days.

• Biubiu chat — for product questions. Explain your issue; Biubiu will link you to the relevant help articles. Need a human? Say "I'd like to talk to a person" and we'll route it — you can pick a travel consultant directly from the chat.

• Social — YouTube and X comments and DMs for general feedback.

Make your email count — include these and you'll get a faster answer:

1. The email address registered to your account
2. What you were trying to do and what happened (screenshots help a lot)
3. For payment issues: the transaction ID from your receipt
4. Your browser and device if it's a display problem